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FILM HAUS; YOUR TRUSTED PHOTO LAB
FAQ
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What is the turnaround time?It will take about 2 days for you to receive your scans via email. You will receive yours scans first and then you are free to come in and pick up your negatives. If you mailed in your order it will take the same amount of time to get your scans (about 2 days). As soon as we have your order in hand we will get on it. If you are waiting for your negatives to get mailed back it will take about 2-5 days (depending on where you are in the US). Thank you!!
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How will I know my order is ready?You will receive your scans! We upload and email your scans for free via email. Check your junk mail just in case. :)
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Can I drop my film off?Yes! If you are local or in the area we would love for you to come on by and drop it off! We can get your film done same day or next day if needed and at an extra cost.
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Will you cut my negatives?We typically cut and sleeve the negatives. However, if you have a special request please let us know. If you do not want your negatives back and only want your digital scans please state that! Just in case we will hold onto your negatives for three months.
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How do I track my order?Go to the carrier who shipped it and enter the tracking number to check the status of your order. You can contact us anytime to check the status of your order. Please reach out and we will gladly assist. Thank you!
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What if my negatives don't come out?We understand it can be upsetting when film doesn't come out the way we anticipated. This doesn't happen often however, it can happen. there can be a leak in the camera, it could be an old camera, the film could be old, there are so many variables that go in to the process as to why the film did not develop properly. Please keep that in mind. Thank you.
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